This Privacy Policy explains how videodownloader.live ("videodownloader.live," "we," "us," or "our") collects, uses, discloses, transfers, stores, and protects personal information when you visit our website, create an account, start a trial, purchase a subscription, submit URLs, upload files, download, convert, process, store, or manage media, use AI-assisted features if offered, contact us, or otherwise interact with our services (collectively, the "Service").

This Privacy Policy is designed for a digital media utility service offered to users in the United States, United Kingdom, Canada, the European Economic Area, and other markets where the Service is available. It should be read together with our Terms of Service, Content Eligibility Policy, Subscription Policy, Refund Policy, Copyright Policy, cookie notices, and any service-specific disclosures that apply to your use of the Service.

1. Scope

This Privacy Policy applies to:

Visitors to our websites, landing pages, support pages, pricing pages, and legal pages.
Individuals who create accounts, start trials, or purchase subscriptions.
Users who submit URLs, upload files, request downloads, conversions, clipping, format changes, or other media processing actions through the Service.
Individuals who contact support, billing, privacy, or legal teams.
Individuals whose personal information is included in content or files uploaded or processed through the Service.

This Privacy Policy does not apply to third-party websites, source platforms, social networks, payment processors, hosting providers, cloud storage providers, analytics platforms, AI providers, or other integrations that we do not control. Those services are governed by their own terms and privacy policies.

2. Our Roles

For website operations, account creation, subscriptions, billing, analytics, marketing, customer support, security, and business operations, videodownloader.live generally acts as an independent controller or business.

For files, URLs, media inputs, and other content that users submit to the Service for processing, videodownloader.live generally acts as a controller for individual users and may act as a processor or service provider where the Service is provided under a business, team, educational, or enterprise arrangement.

If your personal information appears in content submitted by another user, you may need to contact that user or organization first. We will assist as required by law and our contractual obligations.

3. Information We Collect

We may collect personal information from you, from your use of the Service, from payment and infrastructure providers, and from the content or sources you choose to submit.

3.1 Account and Identity Information

We may collect your name, email address, username, password or authentication credentials, country, language, time zone, subscription preferences, and account identifiers.

3.2 Billing and Commercial Information

We may collect plan type, billing address, tax information, payment status, invoice details, subscription status, renewal information, cancellation information, refund information, and transaction history. Payment card data is handled by our payment processor. We do not intentionally store full card numbers on our own systems.

3.3 Submitted URLs, Uploaded Files, and Media Processing Data

We may process:

URLs you paste into the Service.
Files you upload for conversion, download preparation, clipping, or processing.
File names, file types, metadata, format selections, conversion settings, processing history, and download logs.
Technical information needed to retrieve, process, transform, cache, or deliver media content.
Source platform metadata where the Service is permitted to process that content.

3.4 User Communications and Support Data

We may collect support requests, billing communications, legal complaints, copyright complaints, chat logs, attachments, feedback, and other information you provide when contacting us.

3.5 Usage, Device, and Log Data

We may collect IP address, browser type, device type, operating system, referring URL, pages viewed, buttons clicked, session duration, error logs, security logs, request timestamps, approximate location derived from IP address, and abuse-prevention data.

3.6 Cookies and Tracking Technologies

We use cookies, pixels, local storage, and similar technologies for authentication, security, fraud prevention, preferences, analytics, performance measurement, and, where permitted by law, marketing and attribution.

3.7 AI Feature Data

If the Service includes AI-assisted file naming, summarization, captioning, metadata generation, or workflow guidance, we may process prompts, uploaded inputs, generated outputs, instructions, and usage signals needed to provide that feature, improve quality, and maintain safety.

We do not use private user-submitted media to train public or shared AI models unless we separately disclose that use and obtain any consent required by law.

3.8 Information From Third Parties

We may receive information from payment processors, hosting providers, security vendors, analytics vendors, abuse detection tools, authentication providers, and other service providers that support the Service.

4. How We Use Information

We may use personal information for the following purposes:

To provide, operate, secure, maintain, and improve the Service.
To create and manage accounts and authenticate users.
To process subscriptions, renewals, invoices, taxes, cancellations, charge attempts, refunds, and billing support.
To retrieve, process, convert, clip, export, cache, and deliver media in accordance with our policies and applicable law.
To monitor service integrity, detect fraud, prevent abuse, and enforce our Terms of Service and Content Eligibility Policy.
To provide customer support, onboarding, troubleshooting, and administrative messages.
To analyze product performance, feature usage, and service quality.
To send marketing communications where permitted by law and consistent with your preferences.
To investigate legal complaints, copyright notices, misuse reports, and security incidents.
To comply with legal obligations and protect our rights, systems, users, and business.

5. Legal Bases for EU and UK Processing

Where GDPR, UK GDPR, or similar laws apply, we rely on the following legal bases:

Purpose	Legal Basis
Account creation, core service delivery, subscriptions, support	Performance of a contract
Billing, tax records, legal compliance, abuse handling	Legal obligation
Security, anti-fraud, service improvement, internal analytics, business operations	Legitimate interests
Non-essential cookies, certain marketing communications, optional AI features where required	Consent
Protection of individuals, systems, or urgent security situations	Vital interests or legitimate interests, depending on context

Where we rely on legitimate interests, we consider the impact on your rights and freedoms.

Where we rely on consent, you may withdraw consent at any time without affecting earlier processing.

6. How We Disclose Information

We may disclose personal information to:

Hosting, infrastructure, analytics, billing, authentication, storage, support, AI, and security service providers and subprocessors.
Payment processors and billing platforms.
Professional advisors, including legal, audit, insurance, consulting, and accounting advisors.
Authorities, regulators, courts, law enforcement, or other parties where required by law or reasonably necessary to protect rights, safety, systems, or users.
Transaction counterparties in a merger, acquisition, financing, reorganization, or sale of assets.
Affiliates under common ownership or control.

We do not disclose user-submitted content publicly unless you intentionally export, share, publish, or otherwise make it public.

We require service providers to process personal information only for authorized purposes and to protect it with appropriate safeguards.

We do not sell personal information for money.

Certain U.S. privacy laws may define "sale," "sharing," or "targeted advertising" broadly enough to include certain analytics or advertising activities. Where required by law, we provide a way to opt out of those activities.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Essential cookies are used for login, security, fraud prevention, preferences, and core website functions.

Non-essential cookies are used only where permitted by law. In the EEA, UK, and other consent-based jurisdictions, we request consent before placing non-essential cookies.

You can manage cookie choices through our cookie banner, preference tools, browser settings, or other controls we make available.

9. International Data Transfers

We may process and store personal information in the United States, the United Kingdom, the European Economic Area, Canada, and other countries where we or our service providers operate.

Where required, we use legally recognized transfer safeguards such as standard contractual clauses, the UK International Data Transfer Addendum, adequacy decisions, data processing terms, or other lawful mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

General retention principles:

Account information is retained while the account is active and for a reasonable period afterward.
Billing and tax records are retained as required for accounting, legal, and compliance obligations.
Submitted URLs, uploaded files, and processing records are retained only as long as needed for service delivery, abuse prevention, backups, legal compliance, and deletion cycles, depending on service settings and the nature of the request.
Security and abuse logs are retained for a reasonable period to investigate misuse and incidents.
Marketing data is retained until you unsubscribe, object, or it is no longer needed.

Backup copies may remain for a limited period according to standard backup practices.

11. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, encryption in transit where appropriate, authentication measures, logging, monitoring, vendor review, and incident response procedures.

No system can guarantee absolute security. You are responsible for protecting your credentials, ensuring you only submit content you are authorized to process, and avoiding unnecessary inclusion of sensitive personal information in uploaded files.

12. Your Privacy Rights

Depending on your location, you may have rights to:

Access personal information.
Correct inaccurate personal information.
Delete personal information.
Restrict or object to processing.
Receive a portable copy of personal information.
Withdraw consent.
Opt out of marketing communications.
Opt out of sale, sharing, targeted advertising, or certain profiling where applicable.
Limit the use or disclosure of sensitive personal information where applicable.
Appeal a privacy request decision where required by law.
Lodge a complaint with a regulator or data protection authority.

To exercise rights, contact [email protected].

We may verify your identity before responding. Authorized agents may submit requests where permitted by law, but we may require proof of authorization.

13. U.S. State Privacy Notice

Residents of California and certain other U.S. states may have additional rights under applicable privacy laws, including rights to know, access, correct, delete, opt out, and not be discriminated against for exercising privacy rights.

We will not discriminate against you for exercising legally protected privacy rights.

Categories of personal information we may collect include identifiers, commercial information, internet activity information, approximate geolocation derived from IP address, uploaded files, source URLs, communications, and sensitive personal information where necessary for account operation, fraud prevention, or where you choose to include it in uploaded materials.

14. Canada Privacy Notice

For Canadian users, we collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances and with consent where required by law.

You may request access to or correction of personal information or submit a privacy complaint by contacting [email protected].

15. EU and UK Privacy Notice

If you are located in the EEA or UK, you may contact us at [email protected] to exercise GDPR or UK GDPR rights.

If required by law, we will identify any EU or UK representative in a supplemental notice.

You may also lodge a complaint with your local supervisory authority.

16. Marketing Communications

You may opt out of marketing emails by using the unsubscribe link or contacting us. We may still send non-marketing communications such as billing notices, security notices, legal notices, and support communications.

Where applicable law requires consent for commercial electronic messages, we will seek that consent or rely on another lawful basis before sending them.

17. Children

The Service is intended for individuals who are at least 16 years old or the minimum age required in their jurisdiction to use the Service. Individuals under 16 may not use the Service.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, contact [email protected] and we will take appropriate steps.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will provide notice by updating this page, emailing users, posting in-product notice, or using another legally appropriate method.

19. Contact

Support email: [email protected]